When purchasing an aircraft, the initial up-front definition and development of the completion specification, layout package and design interface is one of the most significant elements in planning the entire completion process.

It has been proven that the use of a completely independent consulting firm to professionally manage the design and aircraft completion process is fundamental

A critical factor towards achieving a successful interior completion is to ensure the client's expectations are clearly understood and documented into the scope of work. These documents define the interior and exterior parameters to be followed by the Completion Center when designing, and building the interior, which is a very detailed process.

It has been proven that the use of a completely independent consulting firm to professionally manage the design and aircraft completion process is fundamental, and in the long term, a sound financial decision. Where this was unheard of in the past, this philosophy has now become standard practice in the industry.

Whitewind has assembled a team of aviation professionals with years of experience in all facets of aerospace, from interior completions, aircraft maintenance to flight operations. Our attention to detail has always resulted in a quality product. We offer an experienced completion management team, with extensive technical background and experience. We can save you both time and money while ensuring the highest standard of professionalism. The Whitewind team understands the importance of delivering a quality aircraft on time and with the performance, comfort, and customized detail deserving of a multi-million dollar investment.

A sample Completion Technical Service Proposal follows outlining the scope of work relating to a new aircraft. This proposal would be based upon full time completion program services.

Full Scope Completion Management Service

The Services outlined below will encompass full time representation of the Completion Program Manager on behalf of the owner from initial design to final delivery of the completed aircraft.

The initial up front definition, development and refinement of the completion specification, layout package, and design interface is one of the most critical elements in planning the entire completion process. Listed below are a few thoughts for your consideration.

• If the expectations and attention to detail are not thoroughly and completely incorporated into the Completion Specification and Layout Package, there will, without a doubt, be a considerable amount of mis-interpretation, mis-communication, mis-understandings, and schedule delays and ultimately a dissatisfied Owner.

• The Completion Specifications and Layout Package are the documents that are contractually binding with the Completion Center. If the effort is made up front in the definition, this will in turn reduce the amount of Change Orders, guess work by the Completion Center, and manufacturing errors.

• Following up on issues is also a key factor in minimizing any type of impact to cost, schedule and quality of the work. By taking a pro-active approach throughout the entire completion process, we will not wait for an issue to get too far downstream that it is not recoverable. Our goal is to deliver your aircraft on time, within budget and with highest standards of quality.

• Provide input during the Contractual Negotiations (if applicable) as it relates to certification, performance guarantees, service bulletins, inspections, warranty provisions, in service considerations, pricing, inspections of cabinetry, sub-contractor responsibilities, documentation and deliverables.

• Assist in the Specification Development - Ensure that your expectations in terms of quality, operational requirements, technology requirement, design details, functionality are clearly identified within the written specifications and layout package. It has been proven time and time again, that if your requirements are not clearly documented, they will not be built into the production process. Typically, the level of detail that is typically provided by the Completion Center in the Specification and or layouts will not address many of the quality and aesthetic issues that you may be expecting. It is critical that these items are addressed. We will provide you with a list of recommendations and suggestions for your consideration to be incorporated into the respective documents following our review of the Completion Specification and Layout package.
• Provide input and recommendations on vendor and component selection to ensure that the highest quality standards and technology are incorporated into the Completion Specification and associated layout packages.
• Interface and co-ordinate with the owner, your Designer (if applicable), and the Completions Center's design group to ensure that your expectations are clearly understood and implemented.
• Participate in the Engineering Critical Design Reviews (with the owner) to ensure that the installation and assembly drawings reflect the requirements specified in the approved Layout packages. Follow up on all outstanding queries or concerns with the Completion Center, Designer (if applicable), or the owner. Provide recommendations in any engineering/design and mechanical conflicts.
• Participate in the Component Accessibility Review to ensure that accessibility is built into the components in the initial engineering phase.
• Monitor the milestone schedule provided by the Completion Center and highlight any potential problem areas to both the owner and the Completion Center for quick resolution.
• Ensure that the Completion Center complies with the terms and conditions outlined in the Purchase Agreement.
• Maintain an active documented record of all open items and issues and highlight any potential problem areas. Follow up on all issues.
• Provide a continuous flow of communications and information of activities to the Company.
• Participate in all Program or Status Reviews with the Completion Center. This review is typically scheduled every three to four weeks and will review all open items identified by the Customer and Completion Center.
• Participate in all reviews of cabinets, seats and major installations and identify any deficiencies early in the program to ensure timely corrective action. Maintain an active log of all discrepancies or deviations detected.

• Review and monitor the quality of the interior completion installations (to include aesthetics, design, construction and fit) to ensure that the Aircraft complies with the Specification and drawing package, from an Interior Completion perspective.
• Monitor snag lists, changes and modifications and recommend fixes associated with the interior completion.
• Participate in flight tests and cold soak flights along with other representatives of the Company to detect any abnormalities associated with the interior completion and ensure that the interior completion conforms to the Specification in flight.
• Participate in the Delivery and Acceptance of the aircraft, co-ordinate any and all Deviations from the approved documentation package, assist in the preparation of all "Delivery Documentation" and entry into service.

1. Visit Aircraft on site during the Green Aircraft build at the production facility, and provide an overview of the build status and condition, including digital photographs. (Once a month)
2. Monitor all Open "E", Recommended and other "green aircraft" modifications, product improvements and or service bulletins applicable to the Aircraft ("Open Service Bulletins"). Provide recommendations on incorporation of specific modifications, or product improvements.
3. Review Service Bulletin listing for effectivity.
4. Monitor the OEM to ensure they accomplish all effective and available Open Service Bulletins requested by the Company as soon as practical during the Completion.
5. Monitor the OEM to ensure that all "advisory wires" and Airworthiness Directives applicable to the Aircraft that are issued prior to delivery of the Aircraft, and they shall be accomplished on the Aircraft prior to its delivery.
6. Prepare a pictorial file of Green Aircraft installations during Build process review's during the common installations phase with a detailed description. (Format: CD ROM) All such pictures will be returned to the customer after the completion of the aircraft.
7. Prepare a Green Aircraft Acceptance Report detailing discrepancies found during the build of the aircraft and report all such snags promptly to the owner.

1. Perform the following tasks during the Green Aircraft Build and Interior Completion phase:
2. Monitor the quality of the Interior Completion work from a technical aspect including construction, installation and paint to ensure the Aircraft meets or exceeds the Company's quality standards.
3. Monitor "critical path" schedules as it relates to the aircraft modifications, and technical issues.
4. Review all Interior Completions installations to ensure that the Aircraft complies with the Completion Specification and drawing package from a technical perspective, and from an Aircraft maintenance perspective, including LRU's location. (LRU-Line replacement Units).
5. Prepare and provide Discrepancy Reports for the owner's review based on the build and compliance of the Interior Completion.
   1. Green Aircraft Acceptance Report
   2. Under floor Acceptance Report. (During Green Aircraft Common Installations).
   3. Cabinet Conformity Report
6. Participate in flight tests and cold soak flights along with other representatives of the owner to witness the flight test procedures, detect any abnormalities and ensure that the Aircraft is not operating at or near its operating limits during the green aircraft inspection and following the completion process.

7. Review all certification documentation submitted to the FAA or Transport Canada with respect to obtaining an Export Certificate of Airworthiness and/or Certificate of Airworthiness, as is made available by Bombardier.
8. Subject to the Confidentiality provisions hereof, prepare a pictorial file of Green Aircraft and Completion installations during reviews of aircraft (or at the OEM's production facility) and during the Completion process. (Format: CD ROM).
9. Review and provide input for the flight test and "cold soak" flight profiles to Company chief pilot.
10. Prepare a Report that will have all Open Green aircraft items outlined with proper dispositions. This detailed report will be forwarded to the owner, including all technical aspects of the combined Green Aircraft and Interior Completion; the findings will be then compiled by the Company on a combined Green Aircraft/Interior Completions Open Items Report.
11. Prepare a pictorial file of Completed Aircraft installations during and after the Completion phase with a detailed description. (Format: CD ROM). All such pictures will be retuned to the customer after the completion of the aircraft.